Last season I purchased an Avian Jake decoy to compliment my hen DSD... I made the order late (on sale), and got the decoy the day before the season...
Upon blowing it up, I noticed that it did not hold air as well as I would have hoped... Good enough to get by, but I was disappointed.
I meant to send the decoy in for a warranty return last season before the warranty was up, but I forgot. I decided to give it the ol' college try anyways and sent them an email discussing my dilemma...
They sent back an email, apologizing for my inconvenience, and asked for my address. Today I received the new decoy with a shipping return...
No product is perfect, and to me, a true measure of the quality of a company is the customer service and the manner in which they deal with defective items or purchases... I could not have asked for better in this case.
As a side note, the DSD decoy is a great decoy and I have had no issues. My reasoning for the Avian Jake was because the Avian was very realistic (equal to the DSD for the jake in my opinion), a bit smaller, somewhat lighter in weight, and had more realistic motion on the stake... Hopefully, I do not put a stray pellet into the Avian though.
