Avian X customer service

[gotcha]

A week old unanswered email in my experience usually doesn't end well.Likely slipped through the cracks.No intention of bashing a company on a forum hope it did not come off like that.You are correct in the follow up though,too many post go unfinished so the outcome is in question.I like the fact they are inflatable for plane travel but that appears to be the weak link.Its a pro/con deal.

[kcrebel]

I have the entire flock of their turkey decoys since each was released and available to purchase.  They have been toted countless miles, not been cared for just used daily from mid March to end of May going on 4 years now?  Maybe 5 I forget.  They have survived three moves where they were packed in moving vans, etc.  I aired them up the day I got them and they have never been deflated.  They have the original air I put in them and best I can tell they have not lost any over that span of time.  I'm guilty of setting up my decoy set pre dawn and if birds work away from me going after the birds while leaving the decoys setup in the field.  They get amazingly hot and I have expected to see some fading or detonation in the paint but as of this post there is none. 
I don't know how you could say that there is a weak point.  I highly doubt I was able to purchase the only non leaking decoys Avian X makes.

[kcrebel]

See, l really like AvianX decoys. Turkey and goose. The problem here is that the original post makes it appear customer service is lacking and unless readers come back to this thread again, they may not buy a very good decoy. Please give a company a chance to make things right when problems occure before you post it up.

I agree and since Avian X has addressed this issue I would suggest taking the post down or at minimum updating the original post to something more representative of your experience.  Many folks won't read past the first couple of posts in a thread. 

[greentag]

mine has several shot i can hear rolling around in them where i have shot a bird close to them,they have still held air all winter without going flat,they lose a little air but takes them a few days before you can tell it,i dont know how they do that being shot but somehow they do,you would think you would'nt even be able to hunt with them.

[gotcha]

The original post was an inquiry to the experience others may have had with the company,nothing more nothing less.I doubt I am any easier or tougher on gear than the average person,although I do deflate a couple times a year for airline travel.Not sure why a negative spin got put on this deal but once I receive the replacement I will continue to be a satisfied customer.My guess is turkey season needs to start.

[gotcha]

 Replacement decoy arrived last week.Great to see a company stand behind their product.I took the defective one and poured it full of 2 part polyurethane foam.Its heavy now and tougher to travel with but usable.

[Fan Club]

I've had to replace all of my first generation Avian X dekes (breeder, feeder, lookout) for the same reason. It is a manufacturing defect that they are well aware of. The top of the stake tube was glued to the inside of the decoy with epoxy that melted in excess heat...every one let go when the dekes were out in the hot sun.

I took them back to the sporting goods store where I bought them. The Mgr called Zink Customer Service and they Ok'd replacing them on the spot. Good thing because we're talking about $225 dollars worth of dekes. The new design decoys (w/ shock corded legs) have a small phillips head screw and washer on top of the back covered with a rubberized sealant to remedy the situation.

Even though I carry all of the decoys in a large mesh decoy bag, I still put each individual deke in it's own cloth carry bag. This keeps the beaks and feet from poking through the mesh, protecting the paint and avoiding potential damage.