Update! Buddy received letter via post office. I read it and to say the least, the guy was insulting, he said operators error was the problem and my buddy didnt know what a hen sounds like. There were four of us that played with both those box calls and they sounded pittiful and un tuned. And i for sure know what a hen sounds like. Well he stated he would refund the money minus shipping. Thats cool except he refunded 82 bucks. My buddy has paid 212.00 for two calls. 106.00 minus 6 bucks shipping comes to 100 bucks according to my math. Bringing total refund to 200 dollars. I hate to see how some folks try to cheat others and thats why im posting. Call makers name is jerry white of dads custom calls. Some of you may know him and have had no problems with him or his calls. In his defense, he has not spoke to my buddy at all, it has been a lady there he was dealing with. I will never waste my hard earned money dealing with a arregant individual like this. Also he states 100 percent satisfaction. He will make it right or give back refund. Does that mean his satisfaction with the call or his customers. I will continue to spend my money with al and josh at ss calls , albert paul , or bob harwell as far as box calls. They are first class individuals.