Remington Repair Service

[Wingbone]

I have to brag on Remington for a bit. First off, I'm not a Remington purist, but I do hold them in high regard typically. I had an issue with a Remy 700 sps 300 wsm back in January. I sent it to them at no charge to me, and they had it back within a week, like new. Then a buddy a couple weeks ago noticed fairly severe tooling marks inside the barrel of a brand new 870 sp super mag. He called them told them what he saw, they emailed him a shipping label, and it was shipped last Friday. They immediately gave him a tracking and status update all the way to Remington and then each time it was touched at the factory. They shipped him a brand new barrel today. Not a bad turn around for the repair center being in New York. I have been concerned that quality control may have slipped a little in recent years with Remington, but apparently their customer service has not.

[Scout24]

  Boy, I hope you're right. I just sheared off the peg that the interceptor latch swivels on as it feeds the next round making my 11/87SM a single shot. Remington told me to expect a 2-3 week turnaround but Ct turkey opens the 25th so I'll hunt single shot this year. The gun is a good 12-13 years old and local smiths wouldn't touch the repair and none had ever heard of that piece breaking before.

[Wingbone]

  Boy, I hope you're right. I just sheared off the peg that the interceptor latch swivels on as it feeds the next round making my 11/87SM a single shot. Remington told me to expect a 2-3 week turnaround but Ct turkey opens the 25th so I'll hunt single shot this year. The gun is a good 12-13 years old and local smiths wouldn't touch the repair and none had ever heard of that piece breaking before.

That is why one should always have a back-up. I have about 6 back-ups, but that is beside the point. 

I'm with you on the backups. I have at least two for every species I hunt. I travel hunt a lot, and the worst thing that could happen is get 500 miles from home and have a gun fail.

[ground control]

I just bought an 870SPS turkey gun and noticed the barrel had tool marks in it as well. The rear sight elevation screw head was stripped so I decided to call Remington this morning. The guy I spoke with was courteous and told me just to send it back. He didn't sound shocked to hear about the barrel. They emailed me a return shipping label and it will be on its way soon. Thankfully I go by the two gun rule as well. Tomorrow is opening day. I think it was a bad omen buying a new turkey gun this close to season anyway. I'm not sure but I thought I could hear my benelli sobbing in the safe the last couple nights. He's not missed an opening day the last eight years and ain't gonna start now. But yeah, Remington's customer service seems to be top shelf!