I have a question for the call makers, do you refund moneys if the person does not like how the call sounds?
Thanks,
Denny Emery
Yes..once the call is returned.
Yes i will always. Then I will try to make good with the buyer. When I have one for sale it is because I have confidence that the call will call in turkeys. I will not sale a call that I wouldnt you in the field myself.
Thanks
Shane
Quote from: a-j calls on April 23, 2011, 01:33:32 PM
Yes..once the call is returned.
:agreed:
I may not always get the absolute best finish on all of my calls, may not always sand out all of the endgrain tearout, but when I glue them up they sound right or they don't leave here.
ALWAYS!!!!! I figure you have spent your hard earned money for something that should meet your expectations. It isnt worth my reputation to have someone not pleased with what they purchased from me
Totally agree. Quality and customer satisfaction is #1 priority!
Quote from: selinoid44 on April 23, 2011, 09:00:42 PM
Totally agree. Quality and customer satisfaction is #1 priority!
x2 and most that don't post on this will say the same thing.
if a customer has a problem with my call i will my level best to make rite . if they want thier money back they get thier money back or i can rework the call to thier liking
The reason I ask is you can't buy every call and near impossible to play them all to get a hands on with it
True, and add to that that some will want to hear a call over the phone, but I dont think you can get the true sound by listening over a phone. I encourage people that stop by my boothes at whatever trade show I am to take the call outside and play it. That will give them the ability to truly hear what that call really sounds like.
I have never had to do a refund and hope i never do but i would rather make it right with the customer than have someone giving my calls bad advertisement. If u make a good call for someone he will tell a few and if someone dislikes it he will tell everybody how bad it is.
Yes you should allways do what ever it takes to keep your customer happy, they bought the call from you because it is susposed to be much better than anything they can get hanging on a rack at a outdoor store. it was hand made for them and should sound as best it can, returns are rare send them a new call or refund ther money. not doing so will hurt you in the long run and your fellow call makers they will think twice about buying from a custom call maker in the future. I always include a striker matched to the call (who knows what they are draging across that slate). good luck in the future.
gary
stone road turkey calls
one thing i have seen too is people will start turkey hunting and buy a 50 dollar pot call and not really know how to use it, so they dont know if it sounds good or not.
Quote from: Roost Wrecker on April 25, 2011, 01:24:10 PM
one thing i have seen too is people will start turkey hunting and buy a 50 dollar pot call and not really know how to use it, so they dont know if it sounds good or not.
I have seen this quite a few times.
Quote from: Roost Wrecker on April 25, 2011, 01:24:10 PM
one thing i have seen too is people will start turkey hunting and buy a 50 dollar pot call and not really know how to use it, so they dont know if it sounds good or not.
:agreed:
and you can hand it to someone who knows what they are doing and they can make it sing turkey!
Let me add my two cents here, I have built my reputation as a callmaker on exactly this. Way back when I first started and I know that there are calls out there I made that had to sound awful, I always offered complete 100% satisfaction either through refunding monies or calls......I have always prided my self on this and it has won me a lot of respect in the hunting and collecting community. Any callmaker that is worth anything will be willing to back up what they make. I am not the best in design or finish or sound, but all my calls are guaranteed ... only thing I ask is that you don't use them for tent stakes and send them back, it is too hard to get all the dirt out!!!!!!
pappy
Refund with no questions asked. If you want business make the customer happy. There's an old saying goes something like this " Do something good for someone and they might tell 1 person...Do something bad for someone and they are gonna tell EVERYONE". Same applies to turkey calls.
Always remember if the customer is happy he'll tell a couple of friends if he is unhappy he will tell everyone.
100% allways...No call leaves my shop until it is ready to hunt with in my hand first or its fireplace time for it and start over...NO exceptions refund it ASAP.....