Over the past few years there has been quite a few questions on whether to get a DSD or "other" decoy.
I don't use decoys a lot, but I did get a DSD Upright Hen last year. I used it one day and was in a hurry to get it in the ground to work a gobbler and in the process messed the decoy up. The red clay I put it in was dry and hard, and when I jammed the stake in the ground while inserted in the decoy, I ended up pushing the screw that they use for a stake stop up through the top of the decoy. Now I have a bright silver screw sticking out of the back.
I contacted DSD on Twitter a while back and asked if there was a way I could fix it. I fully admitted to them that it was my fault and not a defect with their product. I even offered to pay for the repair.
I just received a message from DSD asking me to ship the decoy to them and they would fix it free of charge or replace it if it can't be fixed on their dime.
This is the ultimate example of OUTSTANDING customer service. Especially when you mess the product up.
So, when you have a question on which decoy company to buy from, consider DSD. Great American made products and great customer service.
DISCLAIMER. I am not a rep or Pro Staff for this or any company. Just a happy consumer.
Great to hear such things. That is a company you'd like to deal with & purchase more product from.
I'm a huge fan of dsd and thier products and customer service had a issue with my cabelas store and not having decoys when they said they would called dsd to see if they had any told them the situation with cabelas she called back a half hr later and found me what I was looking for from another cabelas they went out of thier way to find me what I wanted
That's awesome! :z-guntootsmiley:
That's great. Thanks for sharing that with us.
Very nice......
Good deal. I have three of there decoys . Top notch for sure
I have the hen and jake DSD's. Look great and work even better. Nice to know that they take care of their customers like that.. That's what makes a company and keeps them in business. Return customers and the people that those customers bring in.. I love stories with happy endings.. :happy0064:
:smiley-patriotic-flagwaver-an